Frequently Asked Questions

Question Who is DressingUpBox?
Answer The Directors of the Company Fancy Dress Fanatics Ltd, trading as DressingUpBox, have been in the Retail business for many years. This means we value the importance of World Class Customer Service and our Brand Values which encompass our business ethos which means we can answer your questions thoroughly.
Question Are the prices quoted for costumes on the site for hire or to buy?

All the products available on the site are TO BUY. By trading online we are able to offer goods at very competitive prices! We do however have a Fancy Dress shop in Bristol with a fantastic range of Hire costumes, so if you are local, take a look at the website for our shop www.fancydressfanatics.co.uk

Question If I view prices in Euros, is that the exact price I will pay?
Answer No. Euro prices are a guide only. The final price will be shown in GBP (Pounds Sterling) when you reach the first SagePay screen. The exact conversion rate to Euros will be determined by your card provider.
Question Are there any extra hidden costs?
Answer All our prices are fully inclusive of VAT. The only extra costs are for delivery. These will be added to the order depending on the type of delivery required.
Question Do you take our payment for goods before you send us our order?
Answer DressingUpBox only takes your payment at the point when your order is being processed and the goods dispatched.
Question How do I place an order with DressingUpBox?
Answer Simply click the button next to the required product. You will be taken to view the Shopping Basket. If you want more items then press the 'Continue Shopping' button and you will return to the store. If however you have finished shopping then you need to start filling in the details required and press the CheckOut button. You will then have some more details to submit before completing you order.
Question Is it possible for me to have the goods delivered to a different address to the card holder?
Answer Yes, you can have your order shipped to a different address to the customer by filling in the 'Shipping Address' Section on the Shopping Cart Page.
Question How do I know that my details will be safe on the Internet?
Answer DressingUpBox offers one of the highest levels of site security available - 256 bit encryption.
Question I have received my order confirmation and noticed that there is a mistake on the delivery address. What can I do?
Answer The best thing to do is send us an email outlining the mistake. If this is not possible then phone and explain the mistake. Email address: hello@dressingupboxonline.co.uk
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